Clear rules for responsible, authorized use.

1. Operator and agreement

We operate Swiss Knife SEO as a technical SEO and AI search visibility service from Sarajevo, Bosnia and Herzegovina. Crawliq is the crawler technology and reference brand within that service. These Terms of Service apply to crawliq.online, swissknifeseo.com, swissknifeseo.ai, related accounts, support, APIs, reports, and features.

By creating an account, accepting an invitation, purchasing access, or using the service, you agree to these terms and the Privacy Policy. If you act for an organization, you confirm that you may bind it. A signed order form or separate written agreement controls if it conflicts with these terms.

2. Important terms and service boundaries

A "user" is a person who visits the public site, creates an account, accepts a workspace invitation, or uses a feature. A "customer" is the person or organization responsible for a workspace or paid order. "Customer data" means the URLs, files, instructions, settings, connected reports, crawl evidence, and saved output placed in that workspace. "Output" means a report, score, recommendation, export, generated item, monitor result, or provider response produced through the service.

The public Crawliq site explains the crawler and evidence model. The Swiss Knife SEO application handles accounts, projects, saved reports, integrations, and plan access. A public description of a feature does not promise unlimited access to it. The active plan, workspace permissions, provider availability, and any written order determine what a particular account can use.

3. Eligibility, accounts, and teams

• You must be at least 18 and legally able to enter this agreement.
• You must provide accurate account and billing information and maintain a working email address.
• You are responsible for activity under your account, password, recovery methods, API keys, and connected identities.
• Each person must use an individual seat. Do not share logins. Workspace owners are responsible for invitations, roles, member removal, and authorized use within their organization.
• Notify us promptly at info@swissknifeseo.com if you believe an account or token has been compromised.

Using Google to sign in is an account access method. It does not automatically authorize Analytics or Search Console. A user who belongs to more than one workspace must act inside the correct organization and may not use access from one customer for another customer's work.

4. Service access and license

Subject to these terms and the active plan, we grant you a limited, nonexclusive, nontransferable, revocable right to use the service for your internal business or professional work. The right does not include ownership of the software, source code, service design, models, documentation, or brand.

Feature access, site count, URL capacity, crawl frequency, seats, credits, storage, monitors, provider actions, and support level may depend on the active plan. Free access may be limited or changed. No service level agreement applies unless one is signed separately.

The service license allows ordinary use through the provided interface and documented endpoints. It does not allow copying the product, bypassing plan controls, using one account as an undeclared service bureau, or giving an outside party direct access under your credentials.

5. Authority to crawl and connect data

You may crawl, monitor, upload, analyze, or connect only a site, property, account, file, or dataset that you own or are authorized to use. You are responsible for instructions from the site owner, robots rules, terms imposed by a data source, privacy obligations, and laws that apply to your use.

The service may require site ownership verification before deeper crawling or higher request limits. Unverified sites may receive conservative limits. Verification confirms control of the selected method at that time. It does not grant rights in content or replace permission from the relevant owner.

Google Analytics 4 and Search Console connections are read-only and must be authorized through the Google Account consent flow. You must not connect a property on behalf of another person or organization without authority. If your permission ends because you leave an employer, lose a client engagement, or no longer administer the property, you must disconnect it and stop using its saved data unless the owner separately authorizes continued use.

6. Prohibited use

You must not:

• attack, overload, disrupt, scan, or damage a service, host, network, account, or person;
• evade robots rules, authentication, rate limits, ownership checks, technical controls, suspension, or provider restrictions;
• crawl private or reserved networks, seek unauthorized access, distribute malware, or test a vulnerability without written permission;
• scrape or process personal data unlawfully, monitor a person without a lawful basis, or infringe privacy, intellectual property, confidentiality, publicity, or contractual rights;
• upload unlawful, deceptive, discriminatory, abusive, or malicious material;
• resell access, share seats, sublicense the service, reverse engineer it where law permits restriction, or copy substantial product design or documentation;
• use output to make a solely automated legal, employment, lending, insurance, housing, or similarly significant decision about a person; or
• use the service in breach of export controls, sanctions, or applicable law.

Reasonable crawling means using limits and schedules appropriate for the host, responding to error or rate-limit signals, and stopping when the owner or operator asks. An account may not use verification on one host as authority to scan unrelated domains or infrastructure.

7. Customer data and permission to process it

You retain your rights in the URLs, files, instructions, project records, crawl evidence, saved output, and other content you place in a workspace. You grant us a limited right to host, copy, fetch, transform, analyze, transmit to instructed providers, and display that content only as needed to operate, secure, support, and improve the user-facing service.

You confirm that you have the rights and lawful basis needed for customer data and instructions. You are responsible for accuracy, legality, notices, consent, and keeping independent copies of material you cannot afford to lose. We do not acquire ownership of customer workspace data.

Aggregated or deidentified service statistics that cannot reasonably identify a customer, user, site, or Google property may be used to operate and improve the service.

The processing permission ends when the relevant data is deleted, subject to limited backups, security records, legal retention, and rights that must survive closure. We do not obtain a license to publish customer data publicly or use it in another customer's report.

8. Google services and Limited Use

Google sign in, Google Analytics 4, and Search Console are optional third-party services. Google controls its consent screen, accounts, APIs, quotas, reviews, and availability. The service requests only the scopes described on the Privacy Policy Google data section.

We are independent from Google. Google does not sponsor, certify, warrant, or endorse our reports or recommendations. Google names and service marks belong to Google and are used only to identify compatible services.

You can disconnect inside the application and revoke access through your Google Account. Revocation may make connected reports or monitors unavailable. Google user data is handled under our Privacy Policy and the Google API Services User Data Policy, including Limited Use requirements.

You must comply with Google's terms and the rules that apply to the connected property. You may not use the integration to avoid Google access controls, impersonate a property owner, or request information you are not entitled to view. We may disable a Google feature if its scope, provider policy, or verification status changes and continued operation would create a compliance or security risk.

9. Connected data, disconnection, and deletion

Disconnecting a Google integration removes the active connection and stops new API requests. Revoking access at Google has the same effect on future provider access. These actions do not automatically delete project history that the user previously instructed the service to save.

To remove saved Google-derived project data, delete the relevant project or send a verified request under the Privacy Policy. Account closure removes the live workspace after authority is checked. Encrypted rolling backups age out under the normal limited backup schedule, and legally required records may remain restricted for the required period.

A failed or expired connection does not authorize us to replace prior data with guessed values. Reports should identify a disconnected, unavailable, or stale state so the user can decide whether to reconnect.

10. External providers, AI features, and output

Some features call third-party analytics, search, AI, advertising, hosting, storage, email, or payment services. Those services have their own terms, limits, and availability. A provider outage, policy change, quota, model change, or rejected request may affect a feature.

Crawl findings, health scores, forecasts, rankings, traffic estimates, AI answers, generated text or images, suggested fixes, schema, and other output are decision support. Output may be incomplete, inaccurate, outdated, nonunique, or unsuitable for a particular site. It is not legal, financial, tax, security, accessibility, or compliance advice, and it does not guarantee rankings, traffic, revenue, approval, indexing, or citations.

The application may label a provider-backed action, plan requirement, credit use, or external cost before the action begins. The customer is responsible for deciding whether to run it and for provider terms that apply to a key or account the customer supplies.

11. Human review and implementation responsibility

You must review source evidence, rights, factual claims, code, and implementation impact before publishing or applying output. You are responsible for backups, testing, deployment, and the final decision.

A suggested redirect can break a route. A generated schema block can be factually wrong. A content suggestion can conflict with a brand, regulation, or intellectual property right. A crawl can miss pages blocked by authentication, robots rules, network faults, or JavaScript behavior. These examples explain why the service presents evidence and recommendations for review rather than making unsupervised production changes.

Unless a separately signed agreement says otherwise, we do not administer the customer's website, Google property, advertising account, hosting account, or production deployment.

12. Intellectual property and feedback

Crawliq, Swiss Knife SEO, the software, interface, crawler methods, documentation, site content, trademarks, and original service materials belong to us or our licensors. Third-party names and data remain the property of their owners.

If you send feedback or product suggestions, you grant us a perpetual, worldwide, royalty-free right to use them without identifying you or disclosing confidential customer data. This does not transfer ownership of your workspace content.

If you believe public site content or customer use infringes your rights, send the URL, the work or right involved, your contact details, and a good-faith explanation to info@swissknifeseo.com. We may request proof of identity or authority before acting.

13. Confidential information

Each party may receive nonpublic business, technical, security, pricing, or project information from the other. The receiving party must use reasonable care, use the information only for the service relationship, and disclose it only to people or processors who need it and are bound to protect it.

Confidential information does not include information that becomes public without breach, was already lawfully known, is independently developed without the confidential material, or is lawfully received without restriction. A legally required disclosure may be made after notice where law permits. OAuth tokens, API keys, nonpublic crawl data, and security details are treated as confidential.

14. Plans, billing, renewal, and cancellation

• Free and paid workspaces receive the features and limits shown for the active plan, order form, or written offer.
• While self-service checkout is unavailable, a paid plan or change is confirmed in writing before access or charges change. When checkout is enabled, the checkout page will show price, currency, tax treatment, billing interval, and renewal terms before purchase.
• Paid plans may renew monthly or annually until cancelled when the accepted order or checkout states that they renew. You may request cancellation at any time. Unless a written offer states otherwise, cancellation or downgrade takes effect at the end of the current paid period.
• Usage allowances may reset on the schedule shown in the application and do not roll over unless the plan says otherwise.
• Fees are nonrefundable after a paid period begins except where the offer, written agreement, or mandatory consumer law provides a refund.
• You are responsible for taxes, bank charges, and accurate billing details. We may restrict paid features after reasonable notice if an undisputed payment remains overdue.

A plan change can reduce sites, seats, crawl limits, monitors, history access, or provider-backed features at the end of the applicable period. The customer should export needed data and adjust membership before a downgrade takes effect.

15. Service communications and support

We may send messages needed for account verification, security, invitations, password recovery, requested reports, enabled monitors, billing, support, policy changes, and service incidents. Optional reports and digests can be disabled where the application provides a control. Security, legal, and account-administration messages may still be sent while the account remains active.

Support helps explain product behavior and investigate reported faults. Support does not replace the customer's professional judgment and cannot accept passwords, OAuth tokens, recovery codes, full payment card details, or secrets by email. Response times are targets only unless a signed agreement states a support level.

16. Availability, maintenance, and changes

We aim to keep the service available, but maintenance, security work, capacity, provider outages, internet faults, force majeure events, or product changes can interrupt it. Features may be added, changed, replaced, or retired. We will use reasonable notice for a material retirement that affects active paid use when practical.

Preview, beta, experimental, and newly released features may be less stable and may change without the same notice. Do not rely on them for critical operations without independent review and backups.

Google and other providers can change APIs, quotas, consent requirements, or review status without our control. We may pause a connection rather than continue with an obsolete scope or unreliable result. A temporary provider failure does not entitle a user to bypass the provider's rules.

17. Suspension, termination, and data export

You may stop using the service and request account closure. We may throttle, restrict, or suspend access when reasonably needed to protect customers, providers, third parties, or the service, or in response to abuse, security risk, nonpayment, unlawful use, or a material breach. Where practical, we will explain the reason and allow a reasonable chance to correct a curable issue.

We may terminate an account for a serious or repeated breach, illegal conduct, unresolved nonpayment, or risk that cannot be controlled safely. Rights that by their nature should continue, including payment obligations, ownership, confidentiality, disclaimers, liability limits, and dispute provisions, survive termination.

Export important records before closure. Deletion is handled as described in the Privacy Policy. We may retain limited records when law, security, fraud prevention, or dispute resolution requires it.

18. Disclaimers

To the maximum extent permitted by law, the service and all output are provided "as is" and "as available". We disclaim implied warranties of merchantability, fitness for a particular purpose, noninfringement, accuracy, uninterrupted operation, and results. We do not warrant that every URL will be discovered, every issue will be detected, every provider will respond, or every recommendation will be appropriate.

Google verification of an OAuth application, if granted, concerns Google's review process. It is not a warranty from Google about our service, security, output, business, or compliance. Nothing in these terms removes a warranty or consumer right that applicable law does not allow the parties to exclude.

19. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, exemplary, punitive, or consequential loss, or for lost profit, revenue, goodwill, business opportunity, anticipated savings, or data, even if told such loss was possible.

Our total aggregate liability arising from the service or these terms will not exceed the fees you paid for the service during the 12 months before the event giving rise to the claim. If you used only free access, the maximum aggregate liability is EUR 100. These limits do not apply to fraud, willful misconduct, death or personal injury caused by negligence, or liability that law does not permit us to limit.

Different jurisdictions treat liability limits differently. Each limit applies only to the extent the applicable law permits it, and the remaining lawful limit continues to apply.

20. Business user indemnity

If you use the service for a business, you will defend and indemnify us against a third-party claim, damage, or reasonable cost arising from customer data, your instructions, your unauthorized crawling or connected property, your published output, or your material breach of these terms. This does not apply to the extent a claim was caused by our breach, negligence, or willful misconduct. We will give reasonable notice and allow you to control the defense, subject to our right to participate.

21. Events outside reasonable control

Neither party is responsible for delay or failure caused by an event outside its reasonable control, including major network or cloud failure, provider suspension, natural disaster, war, civil disorder, labor disruption, government action, widespread cyberattack, or power failure. Payment obligations already due and duties to protect confidential information are not excused. The affected party should take reasonable steps to reduce the impact and resume performance.

22. Governing law and general terms

These terms are governed by the laws of Bosnia and Herzegovina, without regard to conflict of law rules. Courts with jurisdiction in Sarajevo will have exclusive jurisdiction, except that either party may seek urgent injunctive relief in a competent court and mandatory consumer law may allow a consumer to bring a claim elsewhere.

If part of these terms is unenforceable, the rest remains in effect and the invalid part will be limited to the minimum needed. A delay in enforcing a right is not a waiver. You may not assign these terms without our written consent. We may assign them as part of a reorganization, merger, sale, or transfer of the service. These terms, the Privacy Policy, the active plan, and any signed order form are the complete agreement about the service.

23. Changes, notices, operator identity, and contact

We may update these terms as the service or law changes. The updated date will appear at the top. If a change materially reduces an active account holder's rights, we will provide reasonable advance notice through the service or by email when practical. Continued use after the effective date means you accept the revised terms. If you do not accept them, stop using the service and request closure.

Sani Karic, based in Sarajevo, Bosnia and Herzegovina, is the service operator. Legal notices and questions may be sent to info@swissknifeseo.com or sanikaric@ymail.com. Include the account, workspace, and issue involved, but never send a credential or recovery code. Postal correspondence may be addressed to us in Sarajevo, Bosnia and Herzegovina.